Putting the citizen at the heart of everything: Improving service
In a world where the benchmark for a modern consumer experience is forever on the up – and people’s expectations rising with it – it’s now an absolute imperative to provide a consistently outstanding citizen journey across every single one of your organisation’s touchpoints.
Putting the citizen at the heart of everything: How technology can help enable a citizen-centric public service
As a leader in the public sector, you probably find yourself under similar pressures to any business leader, with the expectation that you absolutely have to do more for less year after year. While you’re charged with saving money and reducing your cost to serve, at the heart of everything you do there is your customer, or citizen, who needs to be kept top of mind in all considerations.
Technology in government: future trends
The New Zealand government is increasingly using panels as a procurement tool for technology because it’s a great way to get a clear picture of where additional efficiencies can be gained and real innovation can find a target. No longer is procurement about merely choosing which vendor will provide a technology that’s already been mandated. Instead, panels are letting government agencies ask for broad-based innovation so they can see where it might fit in the agency’s environment.